Delivering Your Brand Experience
in Times of Change:

4 Lessons from Restaurants



Delivering Your Brand Experience in Times of Change: 4 Lessons from Restaurants

60 minutes | On-Demand Webinar

This year, your brand experience has never been more important. Shaken by the pandemic, consumers are looking to the brands they know and trust to meet their new expectations. From safety to a seamless experience, consumer loyalty is being driven by evolving criteria that have not always been part of the mix. As a multi-location organization, are all of your locations delivering on their expectations?

In this hour-long webinar, experts from Steritech, the market leader in third-party brand experience, safety, and quality assessments, will explore 4 real-world case studies from the restaurant industry. Discover how organizations were able to elevate consistency, adopt new processes, enhance safety, and realize cost savings – even in the face of a pandemic. 

Whether you operate a retail store, restaurant, gym, salon, healthcare facility, or any other type of business that serves the public, this presentation will have you thinking about what is possible for your brand experience as we move through 2021.

Key Takeaways include:

  • Develop a deeper understanding of the shifting criteria driving brand loyalty

  • Understand how operational excellence can promote consistent experiences and increase consumer intent to return

  • Find out how regularly evaluated workplace safety and COVID-19 safety programs can accelerate more than safety

  • Discover how to retain your standards while dramatically reducing costs in your new construction and remodel programs

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Meet the speakers:

Kimberly Hay
Senior Director, Client Experience

Kimberly oversees relationship management and customer experience execution for all of Steritech's North American clients across a broad range of industries. Her 25+ years of experience in operations, technology, client experience, purchasing, and more provide her with a well-rounded understanding of the challenges in today's business landscape.


Michael Justo
Senior Director, Operations

A 15+ year Steritech veteran, Michael currently oversees U.S. Operations for the organization, including field operations, planning, and client program administration. His expertise in program design and evolution is instrumental in continuing to expand Steritech's service and program offerings to meet the ever-expanding needs of clients.

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